Please refer to these Frequently Asked Questions, to answer any concerns about the terms & conditions here at Artish Design
FAQ
General Questions
What is the average turn-around time?
The average turn around time can vary from 7-10 business days for marketing services, 7-10 business days for logo design,12-21 business days for website design.
Do you offer rushed orders if I need my project sooner?
Rushed services are available but not always guaranteed.
What is the refund policy?
No refunds are available unless requested up to 24 hours after booking. After that time frame, your deposit is nonrefundable.
Do you work alone?
Yes, Artish Design consists of one person and that is me, Teshia Smith.
Instead of paying online, can we meet up?
Due to COVID-19, meeting in person is not allowed.
How/when do I pay my remaining balance?
You will be sent an invoice with the remaining balance for your service(s), It can be paid on at any time. The remaining balance is DUE, once design(s) are finalized and you'd like them to be released to you or for print items to be printed and shipped.
What is the difference between full design and no design?
Full design - Your item(s) will have design elements to make the banner/item unique and beautiful to match your brand and stand out. Similar to how a flyer would be created.
How do I book design services?
(This doesn't apply to custom packages)
Where can I find consultation forms after purchasing service
Consultation forms will be sent to you via email within 24 hours of booking. They will be able to be accessed through the client portal as well, which you will receive an email about shortly after booking.
What is the Client Portal?
This is a portal in which you'll be able to access your consultation form(s)/contract, invoice, emails between us and more.
Logo Design
How does copyrighting my chosen logo work?
You must copyright, register, trademark, your business on your own. I am providing the design. I can add a TM, R, or C on your logo but this will not mean that it is technically registered.
How many proofs will I receive to choose from?
You will receive 3 logo concepts to choose from with a custom logo. The base price covers 1 logo design. You will receive multiple variation options within each concept, which you can choose to add on for $30 each as simple variations/submarks.
How many revisions can I make to my chosen concept(s)
2 revision rounds are free to your chosen proof. Beyond that, extra revision rounds are $10 each. You can pay for as many as you like until the logo(s) is perfect for you!
How long do revisions take?
Revisions can take anywhere from 1-7 business days, depending on the complexity and amount of adjustments needed.
Is there a time frame in which I have to confirm revisions or finalization of my logo?
Should I get a glitter logo?
If you've read the blog post, https://www.artishdesign.com/post/why-most-logos-make-me-cringe you understand how glitter can impact the professionalism of your branding.
What are logo variations?
Logo variations are alternative logos that you can purchase to compliment your "main logo".
One of the variations within your chosen concept • Aspects of the logo subtracted • 1-3 aspects rearranged
Adding another concept • Design that has another look/concept as your main/chosen logo
A submark is a simplified version of your logo, usually is a mark, symbol, a few letters, etc.
(i.e.) Think of Nike's logo. They have the word "NIKE" as well as the stripe. The stripe can be used by itself and still be identified with the Nike brand
A variation of your logo, filled with 1-2 solid color(s). This is HIGHLY recommended for all logo types. I recommend to get a white and black (or other dark and light color) variation, for watermarking on photos. Think of a pink, grey, gold, and blue logo on top of a busy photo.
• Simple variations and submarks are $30
• Full variations are $50 each
• Variations with a new character are $70
• Another full logo is $10 off.
How will I receive my logo?
JPEG - 1. Default background (black or white), 2. Greyscale Logo, 3. Mood Background
*** Greyscale logo is usually needed when you copyright or trademark your logo through a government site ***
PNG - (Can compress. transparency is great for web based and other graphics):
PDF - Used for vector format and transparency. While other vector files need proper software to preview, PDFs are readable regardless the software:
EPS (Common vector file used for printing on large scale or for items that will need separation): $15
Ai (Edittable vector file): $15
PSD (Edittable raster file. All layers are in this format): $30
SVG (Scalable vector file): $15
To have your logo downsized or upsized in a PDF or EPS, it will be charged as the prices above, each.
Do you send progress/updates along the way?
For pre-made logos; how soon will I receive the logo after paying?
You will receive the proof within 2 business days for premade logos. After you approve that it's all set, the files will be sent to you.
Website Design
What is the difference between eCommerce and Business websites?
Websites can either be to hold information for future clients/customers, or to do that as well as sell your product!
Do you create Shopify websites?
Web designs are done on Wix, unless you are receiving a website revamp, which could be done on Shopify.
Do I need to create a Wix account?
Yes, the website design will be transferred to your Wix account after It is completed.
How do I purchase my domain name?
You can purchase your domain name on godaddy.com or domains.com OR through Wix. With Wix, you do have to purchase a premium plan before purchasing the domain.
How much are Wix premium plans?
Wix premium plans vary and can change at any time.
After transferring website to my account, will you connect the final touches to get my website published?
You will connect your own premium plan, domain name, payment methods, etc.
Marketing
What is the difference between e-alerts and e-flyers?
Business owners nowadays have a social media page in which they advertise their work. Alerts are shoutout styled graphics, consisting of 10 or less words. For example, "SALE!" "NEW PRODUCT ALERT!" "50% OFF".
Do I have to purchase the design and prints at the same time?
If you'd like to purchase the design and prints at the same time, feel free! You can also wait until the design is completed to go ahead and purchase prints.
How do I purchase prints?
Prints for business cards, flyers, hang tags, etc. can be found here https://www.artishdesign.com/shop
Brand Packages
How do I create a custom package?
Please contact info@artishdesign.com for a custom package. Include in the email, what services and items you'd like to include in the package and receive a quote within 48 hours. Once the quote is approved, you will receive an invoice to pay for services.
What is a custom package?
A custom package can consist of 3 or more items/services totaling over $200 (before shipping)
What booking calendar do I use when purchasing a brand package?
You will book for the logo design first! Please do not book a due date for your marketing add-ons or website, those due dates will be given once the logo is completed and once marketing and website forms/outlines are completed.
Booking Calendar
Which booking calendar do I use for
• E-Alerts/Templates
Will I receive my proofs by the time that I selected on the calendar?
The time that you selected in the booking calendar just marks your spot for that date, you will receive the proofs by 11:30pm, as that is the end of the work day.
Is the due date I select, the date that everything will be done?
"Everything" may not be done on your due date. The due date is the date that you will receive your design proof(s)/drafts.
Banners
How do I hang a vinyl banner?
Vinyl banners have grommet holes in the tops and bottoms of the banner.
Do you hang banners?
No, we do not.
Can I get a heavier vinyl banner rather than 13 oz?
Yes, 15 and 18 ounce banners are also available. Contact info@artishdesign.com for a quote on that. Include information on the sizing that you have in mind, and if you'd like a full design or not?
What is the difference between full design and no design?
Full design - Your item(s) will have design elements to make the banner/item unique and beautiful to match your brand and stand out. Similar to how a flyer would be created.
How long do vinyl banners last?
Vinyl banners on average last 2-12 years depending on the location, how often it's used/out, conditions, etc. Banners for the indoors will last longer; outdoor banners last the shortest for locations that have harsher weather.
What do backdrops come with?
Backdrops come with the equipment stand to put It up, a carrying bag and clamps to hold the banner to the equipment.