(Does not apply to custom packages)

First, add the service/item(s) that you'd like to purchase into your cart. Next:

1. After purchasing, you receive an email leading you to the booking calendar, where you will select your due date (Date you will receive design proofs/draft)

2. You will receive an email within 48 hours directing you to a client portal with your consultation form (if applicable), contract, invoice, etc. The client portal will be where all forms/notes are kept, so that everything can be in one spot.

3. The consultation form(s)/contract must be signed within 72 hours of receiving, to keep due date secured.

a. If booking a website design, you will also receive a website outline form. That outline must be turned in within 7 business days to keep your due date secured.

- Failure to turn forms in within timeframe, may result in your due date being pushed back - After 30 days your project will be archived

4. You'll receive your design proofs/draft on your due date by 11:30pm, then you will go into the revision round(s), which you will read more about in the contract or the "Logo Design" section of this FAQ page

5. When remaining balance is paid/design(s) are approved, you will receive your final designs/website/prints

Here at Artish Design, we work on a schedule basis. Clients can book the next available due date through the booking calendar, to choose what date to receive project proofs.

Keeping in mind revisions and other possible delays, you can expect:

- 7-21 days for logo completion

- 7-30+ days for brand package completion

- 14-30+ days for website design completion

Printing & shipping takes 2-10 business days depending on what is ordered and what shipping method is chosen.

Due to COVID-19, delays are possible.

Your payment will be valid for up to 1 year

* After 1 year, your payment will be void

* 30 days of no contact = your order being archived

* $20 fee will be required to pick up after archival

* If purchasing during a SALE, you have up to 30 days to use service at sale price

* If service price changes, the upcharge will be applied to your invoice

If purchasing a service that you are not ready to get started on right away, please let me know as soon as you can!

Rushed services are available but not always guaranteed.

The rush fees can range from $35-$100 on top of the service fee, depending on how soon your project proofs are needed. You can contact info@artishdesign.com before booking, to see if a rush order can be placed by your rushed due date

To rush the proofs and the revisions, you must book the $50 rush fee option. Otherwise your revisions will be done in the general 1-7 business day timeline

No refunds are available unless requested up to 24 hours after booking. After that time frame, your deposit is nonrefundable.

Your deposit holds your due date and gets you onboarded.

The deposit will be held because no service can be rendered on that day after you booked due date, so designer's time will be un-scheduled

Full design - Your item(s) will have design elements to make the item unique and beautiful to match your brand. Similar to how a flyer would be created.

No design - Your item(s) will have no design elements. This can include your logo being centered or titled onto the banner, or with information and 1-2 images

You will be sent an invoice with the remaining balance for your service(s), It can be paid on at any time. The remaining balance is DUE, once design(s) are finalized and you'd like them to be released to you or for print items to be printed and shipped.

If the remaining balance is not paid 30 days after last communication, fees will apply to start back up or to release files to you.

Yes, Artish Design consists of one person and that is me, Teshia Smith.

I am looking to expand in the near future, but for now, Artish Design is a one woman show.

Due to COVID-19, meeting in person is not allowed.

Consultation forms will be sent to you via email within 48 hours of booking. Weekends excluded.

Forms will be accessible through the client portal as well, which you will receive an email about shortly after booking.

This is a portal in which you'll be able to access your consultation form(s)/contract, invoice, emails between us and more.

The client portal becomes accessible to you after you receive the onboarding email within 48 hours of booking. The email will include what password you will use to enter into the portal.

https://hello.dubsado.com/public/client/portal/5fa33203359aaa7882453c9b