FREQUENTLY ASKED QUESTIONS
FAQ
What is the average turn-around time?
For Logo: The turn around time for a logo is generally 1 week after you have paid/given back your questionnaire. Although this is the ideal span, there are times when I am booked and therefore will let you know when it is estimated that your logo can be completed. If I am booked, it is usually a 2-3 week wait for your proofs.
How do I pay a deposit for a service?
At the bottom of each page, there is a contact box in which you can email me inquiring about what it is that you need. I will send an invoice through Paypal and it can be paid through that.
What if I need my service sooner than 1 week?
There is an option in the shipping category that allows for you to choose 1 day shipping. Sometimes with standard shipping, it has been said to get there the next day, but that is not guaranteed. You MUST choose 1-day shipping if you need it that next day. Otherwise, you are choosing at your own risk and I am not responsible.
What is the refund policy?
If you are receiving a logo, portrait, business cards or website, the main deposit (which varies) is always nonrefundable. Reason being, is that aside from you being expected to know what type of work I deliver after reading the contract or by seeing my past work, I have put hours of labor into creating already.
Can I cancel my order?
You may cancel your order up to 24 hours after you have ordered it, unless I have already created, ordered, or began to create your item.
Do you work alone?
Yes, Artish Design consists of one person and that is me, Teshia Smith.
Instead of paying online, can we meet up?
Sure!! If you are in the Southfield/Detroit area, we can meet up to discuss your request, payments, questionnaire/contract. If the meet up spot is within 15 minutes from me, it is free. If it is further than 15 minutes from me, I will charge a consultation fee.
How/When can I set up a payment plan?
Payment plans are for logos or websites only. If you have a big order of items that is over $80, we can set up a payment plan as well but please understand, your items will not get to you until the full balance is paid!!
• Must be confirmed within those two weeks of completed website.
• Must be no less than $40 biweekly
• If you cannot pay $40 biweekly for your payment plan, an additional $30 total will be added to your overall balance and complete balance must be paid within 30 days (after the 14 day completion period)
Client paid $50 deposit and chose to do THE LOOK website for $300. His website is complete in 4 weeks. His remaining balance is $250. He does not have $250 in full to pay. Client has 2 weeks before late fee is in progress.
Ex 1) We agree to a payment plan. As payment plan requires at least $40 every two weeks, it would take 6 payments for him to pay remaining balance. That's 12 weeks. His site would not be published/official until that entire balance is paid. He decides to pay $60 biweekly to get it published quicker. That is 4 payments. He can pay more whenever he'd like, as long as it adds up to at LEAST $40 biweekly.
Ex 2 ) He does not wish to do a payment plan of $40 biweekly, so decides to just have the $30 added to the balance. This means his entire balance will have to be paid within 30 days. He can add any amount of money to his invoice to lower balance within the 30 days. If he does not pay the remaining balance within 30 days, he can choose to do a payment plan or $10 late fee will be added per week.
Ex 3 ) Prior to website completion, client added $30 every two weeks after his $50 deposit. Overall by the time of completion, he paid $110. Now his remaining balance is $140. he can either pay this in full within 2 weeks of completion, or choose to do a payment plan.
*Understand, the payment plan is separate from your deposit. Deposit of at least $50 MUST be paid.
• Must be confirmed within 2 weeks after completed proofs are sent
• Must be no less than $10 a week
• Must be paid within 50 days
E-Alerts vs E-Flyers?
An e-alert comes in groups of 4. Business owners nowadays have a social media page in which they advertise their work. Alerts all have the SAME design style and say a shoutout of 10 or less words. For example, "SALE!" "NEW PRODUCT ALERT!" "50% OFF".
What is a letterhead?
a printed heading on stationery stating a person's or organization's name and address.
How does copyrighting my chosen logo work?
You must copyright, register, trademark, your business on your own. I am providing the design. I can add a TM, R, or C on your logo but this will not mean that it is technically registered.
Can you start my logo design this Saturday?
No! I do not work on weekends or holidays. Although you MAY receive emails, or proofs on a weekend, I do not design on weekends. I am not obligated to respond on weekends or holidays, althought sometimes I may.
eCommerce vs. Business Websites
Websites can either be to hold information for future clients/customers, or to do that as well as sell your product!